Terms of service

Welcome to SVĀ Jewels. These Terms & Conditions outline the rules and guidelines for using our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. If you do not accept them, please discontinue your use of the website.

1. About Our Website

These Terms apply to the SVĀ Jewels website (the “Site”) and any connected pages operated by us.

By browsing or using the Site, you acknowledge and agree to be bound by these Terms.

SVĀ Jewels may update or modify the Terms at any time. Changes take effect once published on the Site. Continued use of the Site indicates acceptance of the updated Terms.

2. Your Consumer Rights

All purchases made through SVĀ Jewels are protected by guarantees under Australian Consumer Law. This means:

- Products must be of acceptable quality and match their description.

- For major product faults, you may be entitled to a refund or replacement, plus compensation for reasonably foreseeable loss.

- For minor faults, we will repair or replace the item at no cost.

3. Product Information & Pricing

We aim to provide accurate product details, gemstone specifications, and pricing. However, information may change without notice.

If pricing or listing errors occur, we reserve the right to correct them. Should an issue arise, we will contact you with options to adjust or cancel your order.

All prices displayed are final and non-negotiable.

4. Payments

To complete an order, you must provide valid billing and shipping information. SVĀ Jewels accepts major credit cards and approved promotional payment methods.

By submitting your payment details, you authorize us and our payment partners to process the purchase amount. Orders are confirmed only after successful payment. If payment issues occur, we will contact you to resolve them.

5. Product Display & Representation

We work to ensure product images and descriptions are accurate. However, variations may occur due to:

- Photography differences

- Screen settings (color, brightness, resolution)

- Stone measurements provided in millimeters and approximate carat weights

6. Privacy Protection

Your privacy matters to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our Site, you consent to the practices detailed in our Privacy Policy.

7. Intellectual Property

All content on the SVĀ Jewels website—including images, graphics, text, logos, videos, and designs—is owned or licensed by SVĀ Jewels. You may not copy, distribute, reproduce, or modify any content without written permission.

8. Indemnity

By using the Site, you agree to indemnify SVĀ Jewels and its partners from any claims, losses, or liabilities related to:

- Your use of the Site

- Content you upload

- Your breach of these Terms

9. Submissions & Feedback

Any feedback or ideas submitted to SVĀ Jewels become our property. You grant us full rights to use or publish the material without compensation.

10. Custom Jewellery Orders

Custom-made orders cannot be cancelled, returned, or refunded unless faulty under warranty.

All designs, sketches, and content created for custom orders remain the intellectual property of SVĀ Jewels.

11. Updates to These Terms

Terms may be updated at any time, effective immediately upon posting to the Site.

12. Contact Us

support@svajewels.com.au

By using our Site, you acknowledge that you have read and agreed to these Terms & Conditions.