At SVĀ Jewels, we want you to love your purchase. If you're not completely satisfied, we're here to help.

 

Returns

  • Items may be returned within 30 days of collection under $5,000.
  • The item must be unused, unworn, and in original condition, including all packaging, certificates, and tags.
  • Customized or personalized pieces are not eligible for return unless they are defective or damaged.

 

Exchanges

  • Eligibility: Exchanges are accepted within 30 days of collection under $5,000.
  • Condition: The item must be unused, unworn, and in original condition, including all packaging, certificates, and tags.
  • Value: Exchanges must be of equal or lesser value.

 

Refunds

  • Processing Time: Refunds will be processed to the original payment method within 7–10 business days after receiving the returned item.
  • Condition: Items must meet the return eligibility criteria to qualify for a refund.

 

Damaged or Defective Items

  • Reporting: If your item arrives damaged or defective, please contact us within 48 hours of delivery.
  • Resolution: We will offer a replacement, exchange, or full refund depending on availability.

 

How to Initiate a Return or Exchange

  1. Contact Us: Email us at support@svajewels.com with your order number and reason.
  2. Approval: We will review your request and provide return instructions.
  3. Return Shipping: Customers are responsible for return shipping unless the item is defective.
  4. Processing: Once received and verified, we will process your refund or exchange.

 

Note

  • Original Packaging: Please retain all packaging, certificates, and tags. Returns without these may be denied or incur fees.
  • Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.