Welcome to SVA Jewels.
By using our website, placing an order, or purchasing from us, you agree to these Terms and Conditions.
Please read them carefully before proceeding. If you don’t agree, please discontinue using our website and services.

1. About Us

This website is owned and operated by SVA Jewels Pty Ltd (“we”, “our”, “us”).
Our site, content, and products are provided for your personal use, subject to these Terms.

2. Using Our Website

  • You must be at least 16 years old to make purchases from our website.
  • You agree to use our website only for lawful purposes and not to interfere with its operation or security.
  • Do not upload viruses, send spam, or engage in any activity that could harm our website, customers, or reputation.
  • You are responsible for ensuring your personal and payment details are accurate and up to date.

3. Product Information

  • We aim to display product details, pricing, and images as accurately as possible, but variations may occur.
  • All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
  • We reserve the right to correct pricing or information errors at any time.
  • Product availability may vary, and we may cancel or amend orders if an item becomes unavailable.

4. Orders

  • By placing an order, you’re offering to buy the selected item(s) at the listed price.
  • Orders are confirmed once payment is received and you receive an order confirmation email.
  • We may accept or reject any order at our discretion.
  • If an order cannot be fulfilled, we’ll contact you to offer an alternative, refund, or credit.

Order Changes & Cancellations:

  • You may cancel your order within 24 hours of purchase at no cost.
  • After 24 hours, cancellation fees may apply.
  • If production or shipping has begun, you’ll be responsible for any related costs.

5. Custom Jewellery

  • Custom-made pieces cannot be refunded or returned unless faulty.
  • All custom designs remain our intellectual property.
  • We may showcase finished designs for promotional purposes unless requested otherwise.

6. Payment

  • Payments must be made in full at the time of order.
  • You must be authorised to use the selected payment method.
  • Prices may be updated from time to time.
  • International orders may include additional customs duties.

7. Shipping & Delivery

  • We offer free insured shipping Australia-wide and to select international destinations.
  • Orders are typically dispatched within 4–6 weeks.
  • You’ll receive tracking details once shipped.
  • Deliveries require a signature.
  • Risk passes to you once delivered.

8. Returns & Australian Consumer Law

  • We comply with Australian Consumer Law.
  • You are entitled to a replacement, repair, or refund for major faults.
  • Minor issues will be repaired or replaced.
  • No returns for change of mind on custom items.
  • Contact us before returning items.

9. Warranty & Care

  • Complimentary services available for eligible purchases within 2 years.
  • After this period, service fees apply.
  • Damage from misuse is not covered.

10. Intellectual Property

  • All content belongs to SVA Jewels.
  • You may not reproduce content without permission.
  • Sharing on social media is allowed with proper credit.

11. Privacy

Your privacy matters to us.
We collect and use your information in accordance with our Privacy Policy.

12. Limitation of Liability

  • Liability is limited to the amount paid.
  • We are not liable for indirect losses.
  • We are not responsible for delays beyond our control.

13. Feedback & Submissions

We value your feedback.
Any suggestions may be used to improve our services.

14. Changes to These Terms

We may update these Terms at any time.
Changes take effect once published.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

16. Contact Us

SVA Jewels
Email: info@svajewels.com.au
Phone: [Insert number]
Address: [Insert business address]

Quick Summary – Key Points

  • All items are subject to availability.
  • We may cancel orders if needed.
  • Risk passes after delivery.
  • Custom orders are non-refundable unless faulty.
  • We comply with Australian Consumer Law.