SVA Jewels Shipping Policy (Australia Only)

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
For custom-made or resized pieces, additional processing time may apply.
If there are any delays, we’ll notify you right away.

2. Shipping Within Australia

  • Free Standard Shipping – We offer free insured shipping Australia-wide.
    Delivery usually takes 3–7 business days after dispatch.
  • Express Shipping – Need it faster? Choose Express Shipping for a flat rate of $25 AUD.
    Delivery typically takes 1–3 business days.
  • Carriers – Orders are shipped via trusted carriers such as Australia Post, StarTrack, or TNT, all with tracking and full insurance.
  • Signature on Delivery – A signature is required upon delivery. If unavailable, a collection card will be left.

3. Delivery Timeframes (Estimated)

  • Metropolitan areas:
    1–3 business days (Express) | 3–5 business days (Standard)
  • Regional & Rural areas:
    2–5 business days (Express) | 5–7 business days (Standard)

Please note that delivery times are estimates and may vary due to public holidays, courier delays, or weather conditions.

4. Insurance & Packaging

Every shipment from SVA Jewels is fully insured until it reaches you.
Each jewellery piece is securely packaged to ensure safe delivery.

5. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number.

6. Address Accuracy

Please ensure your shipping address is correct when placing your order.
SVA Jewels is not responsible for delays or lost packages due to incorrect details.

7. Delivery Issues

If your order hasn’t arrived or you face any issues, contact us at support@svajewels.com or via our Contact Form.
We’ll work with our delivery partners to resolve it quickly.

SVA Jewels is committed to ensuring your jewellery arrives safely, securely, and on time.