Privacy policy

Effective Date:  18-Now-2025

At SVA Jewels, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information necessary to provide you with our products and services, including:

  • Your name, contact details, and delivery address
  • Email address and phone number
  • Payment information (e.g., credit/debit card details)
  • Your purchase history and preferences
  • Information collected automatically (IP address, browser type, pages visited)

We may collect information through communication, online forms, or social media interactions.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate about purchases or enquiries
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only if opted in)
  • Comply with legal obligations

You may opt out of marketing communications at any time.

3. Disclosure of Your Information

We may share your information only when necessary:

  • With trusted service providers
  • When required by law
  • In case of business transfer or sale

We do not sell or rent your personal information.

4. Credit Information

If you apply for credit, SVA Jewels may:

  • Disclose trading history to a credit reporting agency
  • Obtain creditworthiness reports as permitted by law

5. Security of Your Information

We use measures to protect your data, including:

  • Encrypted payment gateways
  • Password-protected systems
  • Firewalls and antivirus
  • Regular monitoring

6. Cookies and Website Analytics

Our website uses cookies to:

  • Remember preferences
  • Analyse traffic
  • Deliver relevant ads

You may disable cookies in your browser settings.

7. Access, Corrections and Your Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion where appropriate
  • Opt out of marketing

If not satisfied, you may contact the OAIC: www.oaic.gov.au

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

SVA Jewels is committed to keeping your experience secure and transparent.