At SVA Jewels, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information necessary to provide you with our products and services, including:

  • Your name, contact details, and delivery address
  • Email address and phone number
  • Payment information (e.g. credit/debit card details)
  • Your purchase history and preferences
  • Information collected automatically (such as IP address, browser type, and pages visited)

We may also collect information through email, phone, forms, or social media interactions.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or enquiries
  • Provide customer support and handle returns or repairs
  • Improve our website, products, and experience
  • Send marketing emails (only if you opt in)
  • Comply with legal obligations

You can opt out of marketing communications at any time.

3. Disclosure of Your Information

We may share your information only when necessary:

  • With trusted service providers (payment gateways, couriers, marketing tools)
  • When required by law
  • During business transfers or mergers

We do not sell or rent your personal information.

If data is processed overseas, we ensure compliance with Australian privacy standards.

4. Credit Information

If you apply for credit, we may:

  • Share information with credit reporting agencies
  • Obtain credit reports as permitted by law

5. Security of Your Information

We use security measures such as:

  • Encrypted payment gateways
  • Secure systems and restricted access
  • Firewalls and antivirus
  • Regular monitoring

No system is completely secure, so please protect your account details.

6. Cookies and Website Analytics

We use cookies to:

  • Remember preferences
  • Analyse traffic
  • Provide recommendations

You can disable cookies in your browser settings.

7. Access, Corrections and Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion
  • Opt out of marketing

Contact us to exercise these rights.

If unresolved, contact the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns:

SVA Jewels
We are committed to protecting your privacy and ensuring a secure experience.